Accessibility Statement

Last Updated: September 5, 2026

Our Commitment

Palmilla Cocina y Tequila is committed to making palmillarestaurant.com (the “Site”) accessible to everyone, including people with disabilities. We believe that every guest deserves a welcoming, usable, and enjoyable digital experience, and we are continually working to improve the accessibility of our Site and both of our restaurants.

Standards We Follow

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA, published by the World Wide Web Consortium (W3C). These guidelines describe how to make web content more accessible to people with a wide range of disabilities, including visual, auditory, cognitive, and motor impairments.

We also strive to comply with the Americans with Disabilities Act (ADA) and California’s Unruh Civil Rights Act.

Current Accessibility Features

The following features are currently implemented on our Site:

• A skip-to-main-content link at the top of every page, allowing keyboard users to bypass the navigation and jump directly to page content.
• Visible keyboard focus indicators on interactive elements.
• Links within body text underlined so they can be identified without relying on color alone.
• A logical heading structure (H1 through H3) to help screen-reader users understand and navigate page content.
• ARIA landmark roles for the navigation, main content, and footer regions.
• Keyboard-operable drop-down menus, mobile menu, image lightbox, and scroll-to-top control.
• Text-based versions of our food, drinks, and brunch menus directly below the menu images, so screen-reader users and anyone who prefers text can read every item and price.
• Touch targets sized to meet WCAG minimum target-size guidance on mobile.
• Alternative text on meaningful images, with decorative images marked so screen readers skip them.
• Full keyboard navigation of the Site without requiring a mouse.
• Resizable text that stays readable when zoomed up to 200 percent.
• A direct accessibility-assistance phone number in the footer for guests who cannot complete a task on the Site.

Compliance Status

Our Site has been reviewed against WCAG 2.2 Level AA using automated and manual testing. We recognize that some areas may not yet fully meet these standards. We treat accessibility as an ongoing practice, not a one-time project, and we re-evaluate the Site on a regular basis.

Known Limitations

While we work toward full WCAG 2.2 Level AA conformance, we want to be transparent about areas that are actively being addressed:

• Third-party content. Some functionality is provided by third parties that our Site links to, including our reservation platform (OpenTable), our delivery and pickup platform (DoorDash), our gift card provider, Google Maps (for directions to each location), and our Facebook and Instagram pages. These services are operated by the third parties and may not fully meet WCAG 2.2 Level AA. We encourage those providers to prioritize accessibility and will flag issues we discover. If you cannot use one of these services, contact us and we will help you directly.
• Ongoing remediation. Issues identified through testing or user feedback are prioritized based on impact and addressed in regular updates.

Alternative Access Options

If you have trouble accessing any part of our Site, please contact us and we will work with you to provide the information you need in an alternative format, including making a reservation, placing an order, answering questions about the menu, or relaying information from a page you are unable to use.

Feedback and Contact

We welcome your feedback on the accessibility of our Site. If you experience a barrier, have a suggestion, or need assistance, please contact us:

• Email: nbreservations@palmillarestaurant.com
• Phone: (310) 374-3964
• Mail: Palmilla Cocina y Tequila, Attn: Accessibility, 3110 Newport Blvd, Newport Beach, CA 92663

When you contact us, please include a description of the issue you encountered, the web address (URL) of the page, and the assistive technology you were using (if any). We respond to accessibility feedback within 5 business days.

Physical Accessibility

Palmilla is committed to providing an accessible in-person dining experience at both of our locations. If you have questions about physical accessibility at a specific restaurant, please call our accessibility line at (310) 374-3964 or email the addresses below before your visit so that we can prepare to welcome you:

• Hermosa Beach: 39 Pier Ave, Hermosa Beach, CA 90254. Restaurant phone: (310) 374-4440. Email: reservations@palmillahb.com.
• Newport Beach: 3110 Newport Blvd, Newport Beach, CA 92663. Restaurant phone: (949) 467-4203. Email: nbreservations@palmillarestaurant.com.

Formal Complaints

If you are not satisfied with our response to your accessibility feedback, you may contact the U.S. Department of Justice Civil Rights Division at ada.gov, or the California Civil Rights Department at calcivilrights.ca.gov.

Review

This Accessibility Statement was last reviewed on the date listed above. We review and update this statement at least annually and when we make significant changes to the Site.